In yet another industry first, Ceylinco General Insurance announced that it will be introducing a new process to deliver ‘Ceylinco VIP On The Spot’ vehicle insurance policies at customers’ doorsteps within 24 hours of receiving a call, at no extra cost, with effect from January 2, 2024.
For the convenience of the customers who wish to avail of this service, the company has allocated a short code number, 1334, which could be dialled from any mobile/fixed line network.
Customers could make use of this service 24 hours a day, seven days a week. Accordingly, when a call is received to the hotline number 1334, information will be passed on to the branch closest to the customer on a real-time basis. Thereafter, the insurance cover will be delivered to any location preferred by the customer within 24 hours.
In addition to the new delivery process, all ‘Ceylinco VIP On The Spot’ vehicle insurance policies come with a guaranteed host of unique benefits offered only by Ceylinco VIP On The Spot. All existing customers will receive this guarantee at the time of renewing the insurance cover and new customers will be entitled to the same at the time of obtaining the policy.
Commenting on this innovation, Director/ Chief Executive Officer Rex Gunathilake said: “With the lifestyles of Sri Lankans becoming busier, this is a convenient option for all vehicle users. It could be a comprehensive cover for a high-end vehicle or even a third-party cover for a motorcycle.”
“We deliver any type of cover to the doorstep of the customer within 24 hours of receiving a call with no extra cost. This is the latest addition to the customer-centric solutions we offer in keeping with our promises.”
Similarly, premium payments are made easy with several options for customers to pay the premium in cash or through an online app offered by the salesperson at the time of delivering the certificate or even payable online.
Ceylinco General Insurance operates a network of over 525 branches offering Its large portfolio of products to the insuring public in Sri Lanka.
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